Best Buy's program allows customers to purchase products that are part of an expanded online selection but are not typically stocked in local retail stores. These items often include high-end appliances, professional-grade equipment, or unique tech configurations. How the Process Works
: Custom or personalized orders (which are distinct from "special orders") are often non-returnable . Comparison of Order Types Standard Online Order Special Order Availability In-store or Online Online only (expanded selection) Delivery Time Standard (3-5 days) Longer ; scheduled via phone call Restocking Fee 0% (most items) 15% of purchase price Delivery Scope Room of choice (large items) Entryway/Garage only Best Buy Return & Exchange Policy best buy special order products
: Special order items are delivered only to the entryway of your home or garage. Unlike standard large appliance delivery, they may not include unboxing or placement in a specific room. Return Policy & Fees Best Buy's program allows customers to purchase products
: Your payment method is generally charged once you confirm a delivery time for these special items. Comparison of Order Types Standard Online Order Special
: Special order products are clearly marked in your online cart during the checkout process on BestBuy.com .
: Most special orders must be returned within 15 days for standard members, while My Best Buy Plus™ and Total™ members may have up to 60 days .