To clarify where PC fits, Schein distinguishes between three common consulting roles:
The client asks the consultant to diagnose the "sick" organization and prescribe a cure. Process Consultation Revisited: Building the He...
Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur. To clarify where PC fits, Schein distinguishes between
To clarify where PC fits, Schein distinguishes between three common consulting roles:
The client asks the consultant to diagnose the "sick" organization and prescribe a cure.
Schein’s work emphasizes that a consultant interacts with a client is more important than what technical advice they give. By focusing on "Humble Inquiry" and active listening, the consultant builds a relationship based on trust, which is the only foundation upon which sustainable organizational change can occur.